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Support

Help Center

Self-serve guides for the most common ChartBlooms workflows, plus quick paths to connect with our support team.

Support channels

Send feedback in the app

Open the account menu in the top-right of the app and choose “Send feedback” to reach us without leaving ChartBlooms.

Email support

Email support@chartblooms.com with the page URL, a screenshot, and roughly when the issue happened. We reply to most messages within two business days.

Documentation

Browse step-by-step guides for classes, charts, behavior logging, and reports in the documentation library.

Troubleshooting playbooks

Missing students or classes

Work through the steps below before submitting a ticket.

  1. 1On the Students page, set the class filter to “All classes” in case the roster is filtered.
  2. 2Check the Archived list — archived students are hidden but retained, and can be restored.
  3. 3Confirm the student was created and assigned to a class.

Behavior sessions not loading

Work through the steps below before submitting a ticket.

  1. 1Verify the student has an active chart; archived charts will not create new sessions.
  2. 2Check your internet connection, then refresh the page.
  3. 3If a point you just logged looks wrong, use the Undo action on the roster to reverse it.

Report PDFs not generating

Work through the steps below before submitting a ticket.

  1. 1Make sure at least one behavior session exists in the selected date range.
  2. 2Student names export as initials only for privacy — that is expected.
  3. 3Try a narrower date range and generate the report again.

Still need help?

Use “Send feedback” in the app’s account menu, or email support@chartblooms.com. Be sure to include the URL where the issue occurred, screenshots, and the approximate time of the error.

Looking for implementation resources? Visit our documentation library for rollout guides and API references.